Privacy Policy

1. Information We Collect

palbet collects personal information necessary to provide our gaming services, verify your identity, process transactions, comply with legal obligations, and improve your user experience. The information we collect falls into the following categories:

1.1 Registration Information

When you create an account on palbet, we collect:

• Full name (as it appears on your government-issued identification)
• Date of birth (to verify you are 21 years or older)
• Email address
• Mobile phone number
• Home address (street, city, province, postal code)
• Username and password (password is stored in encrypted form)
• Preferred language and currency settings

1.2 Identity Verification Documents

To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations, we may request:

• Government-issued photo ID (passport, driver's license, national ID card)
• Proof of address (utility bill, bank statement, government correspondence dated within the last 3 months)
• Selfie photograph holding your ID (for facial recognition verification)
• Proof of payment method ownership (screenshot of GCash account, bank statement showing your name and account number)

These documents are stored securely in encrypted form and accessed only by authorized personnel for verification purposes.

1.3 Financial Transaction Data

When you deposit or withdraw funds, we collect:

• Payment method details (GCash mobile number, PayMaya account, bank account number and bank name)
• Transaction amounts, dates, and times
• Transaction IDs and reference numbers
• IP address and device information associated with each transaction

We do not store credit card numbers, CVV codes, or banking passwords. Payment processing is handled by certified third-party payment processors who maintain their own PCI DSS-compliant systems.

1.4 Gaming Activity Data

To provide gaming services and ensure fair play, we automatically collect:

• Games played, bets placed, and outcomes
• Timestamps of all gaming sessions
• Bonus claims, wagering progress, and bonus outcomes
• Account balance changes and transaction history
• Responsible gaming limit settings (deposit limits, session timers, self-exclusion status)

1.5 Technical and Usage Data

When you access palbet, we automatically collect certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and browser type/version
• Screen resolution and device settings
• Pages visited, features used, and time spent on each page
• Referral source (how you arrived at palbet)
• Clickstream data and navigation patterns

This information is collected via cookies, web beacons, and server logs. See Section 7 for details on cookie usage.

1.6 Communications

We retain records of all communications between you and palbet, including:

• Live chat transcripts with customer support
• Emails sent to and received from [email protected]
• Phone call recordings (where legally permitted and with prior notice)
• Feedback, complaints, and dispute resolution correspondence

2. How We Use Your Information

palbet uses your personal information for the following purposes, all of which are necessary for the provision of our services and compliance with legal obligations:

2.1 Account Management and Service Delivery

• Create, maintain, and authenticate your user account
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, betting markets, and Platform features
• Calculate bonuses, track wagering requirements, and credit promotional offers
• Enforce deposit limits, session timers, and self-exclusion settings
• Respond to customer support inquiries and resolve disputes

2.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement)
• Comply with Philippine gaming laws and PAGCOR regulations
• Detect and prevent fraud, money laundering, and other illegal activities
• Monitor for problem gambling behaviors and implement responsible gaming interventions
• Respond to lawful requests from government authorities, courts, and law enforcement
• Maintain records as required by law (transaction logs, audit trails, etc.)

2.3 Security and Fraud Prevention

• Detect unauthorized account access and suspicious activity
• Prevent collusion, bonus abuse, and terms of service violations
• Verify the legitimacy of payment methods to prevent payment fraud
• Protect the integrity of our games and betting markets
• Conduct security audits and penetration testing

2.4 Platform Improvement and Analytics

• Analyze user behavior to improve Platform performance and user experience
• Identify and fix technical issues, bugs, and system errors
• Test new features and optimize existing functionality
• Understand which games and promotions are most popular
• Generate anonymized, aggregated statistics for internal reporting

2.5 Marketing and Communications

With your consent, we may use your contact information to:

• Send promotional emails about new games, bonuses, and special offers
• Notify you of important account updates, policy changes, or service announcements
• Conduct customer satisfaction surveys
• Invite you to participate in tournaments or exclusive VIP events

You may opt out of promotional communications at any time by clicking "unsubscribe" in any marketing email or by adjusting your communication preferences in your account settings. Transactional emails (deposit confirmations, withdrawal notifications, security alerts) cannot be opted out of as they are necessary for account operation.

3. How We Share Your Information

palbet does not sell your personal information to third parties. We share your information only in the following limited circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to maintain confidentiality. Examples include:

• Payment Processors: GCash, PayMaya, and banking partners who process deposits and withdrawals
• Game Providers: Pragmatic Play, PG Soft, Red Tiger, and other licensed suppliers whose games you play
• Identity Verification Services: Third-party KYC/AML providers who verify your documents
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms
• Cloud Infrastructure: Hosting providers and data storage services
• Analytics and Marketing Platforms: Tools that help us understand user behavior and deliver targeted communications

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, courts, regulators, or law enforcement when required by law or when we believe disclosure is necessary to:

• Comply with a subpoena, court order, or legal process
• Respond to lawful requests from PAGCOR or other Philippine regulatory bodies
• Investigate or prevent fraud, money laundering, or other illegal activities
• Protect the rights, property, or safety of palbet, our users, or the public

3.3 Business Transfers

In the event that palbet is acquired by or merged with another company, or if we sell or transfer a portion of our business, your personal information may be transferred as part of that transaction. You will be notified via email or Platform notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties if you provide explicit consent for us to do so.

4. Data Security

palbet employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

4.1 Encryption

All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS (Secure Sockets Layer / Transport Layer Security). This ensures that your login credentials, payment information, and personal data cannot be intercepted by third parties during transmission.

Sensitive data stored in our databases — including passwords, financial information, and identity documents — is encrypted at rest using AES-256 encryption.

4.2 Access Controls

Access to personal information is restricted to authorized personnel who require it to perform their job functions. All employees and contractors with access to user data are bound by confidentiality agreements and trained in data protection best practices.

We enforce the principle of least privilege, meaning individuals are granted only the minimum level of access necessary for their role.

4.3 Two-Factor Authentication (2FA)

We strongly encourage all users to enable two-factor authentication on their accounts. 2FA adds an extra layer of security by requiring a second form of verification (SMS code or authenticator app) in addition to your password.

4.4 Security Monitoring and Incident Response

Our systems are continuously monitored for suspicious activity, unauthorized access attempts, and potential security breaches. We maintain an incident response plan to quickly identify, contain, and remediate security incidents.

In the event of a data breach that may compromise your personal information, we will notify you and relevant authorities as required by law.

4.5 Regular Security Audits

palbet undergoes regular security audits and penetration testing by independent third-party cybersecurity firms to identify and address vulnerabilities.

Important Note: While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

5. Data Retention

palbet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type	Retention Period	Reason
Account Information	Duration of account + 5 years after closure	Legal compliance, dispute resolution
Identity Verification Documents	5 years after account closure	AML/KYC regulatory requirements
Financial Transactions	7 years	Tax and financial auditing requirements
Gaming Activity Logs	5 years	Gaming regulation compliance, dispute resolution
Customer Support Communications	3 years	Service improvement, complaint handling
Marketing Consent Records	Until consent is withdrawn + 1 year	Demonstrate compliance with consent requirements

After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer be linked to an identifiable individual.

6. Your Privacy Rights

As a palbet user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes registration details, transaction history, gaming logs, and communications. Requests can be made by contacting [email protected].

6.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain information (email, phone number, address) directly through your account settings. For other changes, contact customer support.

6.3 Right to Deletion

You may request deletion of your personal information. However, we may be required to retain certain data for legal or regulatory reasons (see Section 5). If your account has been closed, data will be retained for the applicable retention period and then deleted.

6.4 Right to Object or Restrict Processing

You have the right to object to or request restriction of certain types of processing, such as marketing communications. You can opt out of promotional emails via the unsubscribe link or by adjusting your account preferences.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transfer it to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where we process your personal information based on your consent (e.g., for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

How to Exercise Your Rights: To exercise any of these rights, contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days. We may require proof of identity before processing your request.

7. Cookies and Tracking Technologies

palbet uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze Platform performance, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember your actions and preferences over time.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for basic Platform functionality (login sessions, security, language preferences). These cannot be disabled.
• Performance Cookies: Collect information about how you use palbet (pages visited, time spent, errors encountered) to help us improve the Platform.
• Functionality Cookies: Remember your preferences (display settings, notification preferences) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising. You can opt out of these via your browser settings or cookie consent tool.

7.3 Managing Cookies

Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect Platform functionality. Visit your browser's help documentation for instructions.

8. Third-Party Links

The palbet Platform may contain links to third-party websites, such as game provider sites, payment processor help pages, or responsible gaming resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

palbet is strictly for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities.

11. Changes to This Privacy Policy

palbet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or Platform notification at least 30 days before they take effect. Your continued use of palbet after changes are implemented constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through the Platform
• Address: palbet Gaming Platform, Metro Manila, Philippines

We will respond to all privacy-related inquiries within 30 days.